About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Title: Service Planner Location: Giza, EgyptJob SummaryWe are seeking a highly organized and proactive Service Coordinator to manage inbound and outbound calls while supporting Service Request (SR) operations across the Gulf territory.The ideal candidate is a strong multitasker who can handle high call volumes, coordinate service activities, and ensure timely communication between internal teams and stakeholders.Key ResponsibilitiesHandle inbound and outbound calls professionally, ensuring high-quality customer interactionsManage and process Service Requests (SRs) including:ReassignmentsETA updates and adjustmentsCancellationsTerritory changesComplete SRs on behalf of Customer Engineers (CEs)Maintain accurate documentation in Public Notes for all SR actionsProvide timely updates on inquiries, escalations, and service statusCoordinate via email, Skype/Lync, and internal communication toolsMonitor and address aged calls and out-of-process casesPerform escalation management and suppressionOversee premium freight usage and service efficiencyTrack and support utilization (labor, parts, freight)Collaborate with Services and Enablement teamsConduct regular reviews of territory needs and service performanceIdentify process improvements and provide feedbackSupport Gulf operations and perform additional tasks as requiredRequirements🔹 Communication SkillsStrong verbal and written communication skillsAbility to confidently handle high-volume inbound & outbound callsProfessional email and chat communication skills🔹 ExperiencePrevious experience in:Call center, customer service, or service coordination rolesExperience managing multiple tasks and service requests simultaneously🔹 Core SkillsExcellent multitasking and time management abilitiesStrong organizational and coordination skillsAbility to work effectively under pressure in a fast-paced environmentAnalytical and problem-solving mindsetHigh attention to detail🔹 Technical SkillsExperience using ticketing or Service Request systemsProficiency in MS Office toolsFamiliarity with communication platforms (Skype, Teams, etc.)🔹 Personal AttributesCustomer-focused with a professional attitudeStrong sense of ownership and accountabilityTeam player with cross-functional collaboration skillsFlexible and adaptable to changing prioritiesWork Conditions5 working days per week2 days off (rotational)Rotational shifts may applyOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.