Job DescriptionOperations Management: Oversee daily spa activities, ensuring smooth service delivery and adherence to standards. Staff Leadership: Recruit, train, schedule, and motivate spa staff to maintain high performance and morale. Customer Experience: Ensure guests receive exceptional service, resolve complaints, and maintain a welcoming atmosphere. Financial Oversight: Manage budgets, monitor profit and loss statements, and adjust operations to meet financial goals. Marketing & Sales: Develop promotions, implement marketing campaigns, and analyze market trends to stay competitive. Compliance & Safety: Maintain cleanliness, ensure equipment functionality, and comply with health and safety regulations. Inventory Control: Manage supplies, track usage, and coordinate with vendors for timely replenishment.QualificationsMinimum of 5 years’ experience in spa management or hospitality leadership. Strong leadership and interpersonal skills to manage diverse teams. Excellent organizational and multitasking abilities. In-depth knowledge of spa treatments, wellness trends, and hospitality standards. Financial acumen for budgeting, forecasting, and revenue management. Marketing and customer relationship management expertise. Ability to maintain a calm, professional demeanor in a fast-paced environment. Proficiency in scheduling systems, POS software, and inventory management tools.