Sr. Technical Application Support Specialist – POS SystemsAbout the RoleWe are seeking a skilled Technical Application Support Specialist to join our team. In this role, you will provide expert-level support for Point of Sale (POS) systems, ensuring seamless operations for our clients. You will troubleshoot technical issues, maintain system performance, and serve as a key point of contact for escalated support requests.Key ResponsibilitiesProvide first and second-level technical support for POS applications and related systemsDiagnose and resolve software, hardware, and network issues affecting POS operationsWrite and execute SQL queries to troubleshoot data issues, generate reports, and support system maintenanceTroubleshoot network connectivity issues including LAN/WAN, TCP/IP, DNS, DHCP, and firewall configurationsPerform Windows OS troubleshooting, including system errors, application crashes, and performance issuesConfigure, troubleshoot, and maintain network printers and shared printing environmentsDocument technical issues, resolutions, and knowledge base articles for future referenceCommunicate effectively with clients to understand issues, provide updates, and deliver solutionsParticipate in on-call rotation to provide 24/7 support as neededRequired QualificationsProven experience in technical application support, with POS systemsStrong proficiency in SQL (writing queries, troubleshooting database issues)Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, subnetting, firewalls)Hands-on experience with Windows OS troubleshootingExperience configuring and troubleshooting network printers and shared printing environmentsExcellent verbal and written communication skills in EnglishStrong analytical and problem-solving abilitiesAbility to work independently and manage multiple priorities in a fast-paced environmentExperience with hospitality or retail POS platformsFamiliarity with remote support tools and ticketing systemsPreferred Qualifications (not required but good to have)Knowledge of RESTful APIs and web services (troubleshooting, testing with tools like Postman)Understanding of Windows services (starting, stopping, configuring, and troubleshooting)ITIL Foundation certification or familiarity with ITIL practicesCompTIA A+, Network+, or similar certifications