Job Purpose:Managing the day-to-day Digital operations of e& Digital fronts to ensure proper functioning & immediate resolution of spotted issues Launching new digital capabilities that adds value to the Digital consumer journey Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels.Job Description:Managing the day-to-day Digital operations of e& digital fronts to ensure proper functioning & immediate resolution of spotted issues Handling the day-to-day operational digital issues that impact customer experience & core digital services fulfilment.Spot Digital Issues by running proper reports to detect any malfunctioning services Work closely with CC & all customer facing entities to gather issues/alarms Close monitoring of external digital fronts (e.g. social media/Google reviews) aiming to promptly spot any issues Work with Digital business owners to understand the consumer digital pain & work on proposals to fix Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey Design & come up with new capabilities based on the understanding of Digital platforms Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance. Launching new digital analytics tool that supports digital business owners & enrich the visibility of consumer behavior across all digital channels Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch Own the integration of external reporting engines with e& DWH.Qualifications:3+ years of work experience in Telecom, mainly in Telecom Operational Management/ Marketing Development/Customer Care Bachelor's degree in a similar field.Good Communication and presentation skills Problems solving and analytical thinking Time Management skills Customers and results oriented Basic telecom technical knowledge Focus on Customer Centricity & understanding consumer behaviors Details oriented & excellent follow up skills
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
e& Egypt is a leading technology and investment group providing digital transformation, telecommunications infrastructure, and innovative digital services to individuals and businesses.
What you should know
30M+ Egypt Subscribers: Serves over 30 million subscribers across Egypt
Nationwide Footprint!: Operates more than 1,000 retail outlets and points of sale nationwide
2022 Global Rebrand: Rebranded from Etisalat Misr in 2022 to align with its parent company's global identity transition into a technology group