Supply Chain Officer

PURPOSE The Supply Chain Officer ensures that orders are handled efficiently and effectively to meet needs in the field. S/He also makes information about potential or firm orders available to other logistics departments and those requesting the services. RELATIONSHIPS Interacts internally with colleagues from ICRC divisions such as: Logistics, Procurement, Quality, Compliance, Transport, etc.GENERAL DUTIESUnderstands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent MovementUnderstands and adheres to the ICRC Code of ConductUnderstands the roles of the components of the International Red Cross and Red Crescent MovementAlways respects and observes staff regulations and security rules.Always represents the ICRC in a professional manner.Develops and maintains a pleasant and conducive working environment with colleagues and line managers.Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.ACCOUNTABILITIES AND RESPONSIBILITIES Regularly provide an update of orders to customers, especially concerning problem items and anticipated delayed deliveries.Initiate report for items on order to make sure that they are processed for sourcing, picking, packing and shipping. Follow up on movement of goods and transportation.Investigating, solving, and following up customers complaintsBack-order review and order completion follow up.Identify any mismatch between the ordered quantities and the packaging sizes to avoid the available items to remain on backorders.Follow up of urgent or stock medical / nonmedical items with Procurement team.Improving / implementing customer service procedures, policies, and standardsFollow up of import / export permits.Monthly review of short expiry items and offer them to the customers before expiry to avoid their destruction.Identify slow moving items and propose them to customers.Follow up on obsolete items, remove them from the orders and replace them with another available alternative. Kitting – creation of work orders, components reservation, and monitoring stock levels.Participate in warehouse stock taking and reconciliation. EXPERIENCETypically, 3–5 years of relevant experience in:Supply chain managementProcurement and purchasingWarehousingInventory managementTransport and distributionExperience with humanitarian organizations, NGOs, UN agencies, or international organizations is preferred.EDUCATION Bachelor's degree in one of the following:Supply Chain ManagementLogisticsBusiness AdministrationProcurementEngineeringCommerce or a related fieldProfessional certifications is an advantage, such as: CIPS (Chartered Institute of Procurement & Supply)APICS / ASCM certificationsOther procurement and logistics certificationsLANGUAGES Proficiency in English and Arabic