Support Services Specialist (OPERA) – Middle East & Africa

About HRSHRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.Join us in our journey to deliver the best service possible to the hospitality world!JOB REQUIREMENTS:1–3 years of experience in the hospitality industry, including exposure to PMS solutions.Strong knowledge of hotel operations.Ability to succeed through collaboration with internal and external stakeholders.Ability to communicate effectively and build rapport with team members and clients.Good knowledge of OPERA PMS; OPERA Cloud knowledge is essential.Ability to evaluate and understand individual hotel business needs and business rules to best leverage our product functionality.Strong technical mindset, proactive ‘can-do’ attitude, and a customer-focused approachMAIN RESPONSIBILITIES:Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.Handle customer cases, triage inbound caseloads, and review owned and escalated cases.Ensure familiarity with new product releases as they become available.Liaise with subject matter experts on client requests for enhancements and development.Work with support and implementation teams to ensure service level requirements are exceeded.Conduct user training.Perform other duties as requested or deemed appropriate by management.Candidate must be able to work in a 24/7 support environment, including morning, afternoon, and night shifts, as well as weekends and public holidays when required. They will also participate in an on-call rotation based on business needs.Languages: Fluent English (written and spoken) is required.French is considered a strong advantage.Why Join HRS?A Job in an international companyA diverse, demanding and varied range of tasksTeammates who are at your side with any questions you may haveIndividual design and development optionsMotivating remuneration packageWork from home and hybrid optionsCompetitive annual bonus schemeTeam building and company eventsFamily friendly benefitsFitness/healthy lifestyle support programEmployee referral programWe look forward to hearing from you!