We are currently searching for a Technical Support Engineer to support our business development in Egypt. This is for our Smart Home brand IMOU (Pronounced: I-Moe).1, Who Are We?IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.Job Description1.Offline and online training workTrainees: sales team, distributors, resellers, installers, and promoters.Typical training scenarios: new product launches, new customer development, quarterly regular training2.Online technical question answeringService objects: distributors, resellers and installersDeal with typical problems: installation problems, links, video playback, etc.Processing method: Facebook, phone, chat software.3.Offline technical supportService object: distributors, resellers and installersTypical scenario: Resolve technical problems on site and resolve product quality issues4.TranslationSorting out localized user guidance materialsGeneral issues, quick installation manuals in local language, and operation video shooting5.Product promotionTypical scenarios: annual customer meetings, annual new product launches, industry exhibitions,Main role: product presentation, technical solutions, sample booth setting6.App operation and promotion:Partner App: update the product material, promote the App to resellers and installersJob Requirement3-year experience in the technical support position .Have deep knowledge in CCTV Technology products.Familiar with CCTV ,smart home ,wifi Camera industry.QualificationsBachelor degree of technical or related field;Good English writing and speaking;Good interpersonal, written oral communication and presentation skills;Customer-oriented;Accustomed to frequent business trips.