About IncisionAt Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.Our Core Values💙 Impact & Excellence: we strive for innovation and excellence in surgical education📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s successRole OverviewWe are seeking a Technical Support Specialist with a strong focus on Automation Testing, capable of combining technical support responsibilities with structured QA activities. This role suits someone with hands-on experience in troubleshooting, automation, and manual testing, who is comfortable balancing support duties, on-call availability, and quality assurance tasks.Your Role Handle technical support incidents beyond first-line complexity Perform in-depth troubleshooting, root cause analysis, and follow-up Participate in a 24/7 on-call rotation Design, develop, and maintain automated test scripts and testing frameworks Execute structured testing activities, including regression, validation, acceptance, and automation testing Collaborate with development teams to integrate automated testing into CI/CD pipelines Identify opportunities to improve test coverage, efficiency, and product quality through automation Ensure proper documentation of incidents, automated/manual test cases, and test results Collaborate closely with development, QA, and product teams to improve system quality Contribute to improving support, testing, and automation processesWhat You Bring 💪Bachelor's degree in IT, computer science, or a related field is preferred.English fluency is a must.Medior-level experience (2+ years of experience in technical support, QA, or a related role)Manual QA experience (test execution, validation, defect reporting)Comfortable working in on-call rotationsStrong analytical and problem-solving skillsAbility to work independently while coordinating with multiple teamsNice to Have!Experience with ticketing systems, monitoring tools, or test management toolsUnderstanding of software development or release processesIncision is a healthtech company dedicated to helping surgical teams perform at their best. We provide smart, user-friendly tools that give perioperative and sterile processing professionals access to the knowledge they need—anytime, anywhere.Our solutions are used in hospitals and training programs across more than 50 countries, helping improve surgical workflows, reduce stress, and support better outcomes for patients and teams alike.Founded by healthcare professionals, we’re driven by one mission: to support the people who care for others.