Company DescriptionLucky is Egypt’s leading fintech platform, established in 2019, with a mission to make smart and accessible financial solutions available to everyone. Over 13 million users depend on Lucky to save money, manage spending, and access flexible credit options tailored to their needs. The platform offers fast, convenient credit access along with exclusive discounts and vouchers. Lucky continues to empower individuals to take control of their financial lives through innovative and accessible services.Role DescriptionThis is a full-time, on-site position as a Cx Live Chat Agent & Tele Sales role, based in Qesm El Sheikh Zaid. In this role, you will engage with customers via live chat to provide real-time support and solutions, handle inquiries with a customer-first approach, and promote relevant products to meet customer needs. The role also involves proactive engagement in tele-sales efforts, ensuring potential customer leads are converted effectively, and assisting in training initiatives to improve team performance.Qualificationsminimum 6 Months Experience in Customer Support, ensuring the resolution of customer inquiries in a timely and satisfactory mannerProven Sales and Tele-sales skills, with the ability to promote and explain products effectivelyCapability to participate in Training and skill enhancement activities for continuous improvementDetail-oriented, organized, and able to work collaboratively in a fast-paced environmentProficiency in English and Arabic; additional languages are an advantagePrior experience in customer service or sales is preferred but not required