Company Description Alorica is a global leader in customer experience (CX) solutions, offering end-to-end service from strategy to execution. Known for its innovative approach to customer care, Alorica partners with more than 250 brands across 17 countries and delivers services in over 75 languages. Fueled by values of integrity and authenticity, Alorica fosters a culture of curiosity, creativity, and connection among its 100,000 professionals worldwide. Join Alorica to be a part of a dynamic team dedicated to transforming customer experiences with bold innovation and exceptional results. Role Description This is a full-time, on-site role located in Giza for a Ticketing Agent (English Account). The Ticketing Agent will be responsible for tasks including processing ticket sales, assisting customers with reservations, addressing inquiries, and providing excellent customer service. Responsibilities also include managing sales transactions and ensuring customer satisfaction through effective communication and problem resolution. Qualifications Proficiency in Ticket Sales and Reservations processesStrong Communication and Customer Service skillsExperience and aptitude in Sales-related activitiesDetail-oriented with problem-solving capabilitiesFluency in English (written and verbal) is a mustAbility to work on-site in GizaPrevious experience in a similar role or in the travel/ticketing industry is a plus
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.