Job Title: Tier 2 Agent – UK Hotel Reservations Company: Foundever Location: Cairo, Nasr City Shift: Morning ShiftAbout the RoleFoundever is looking for a motivated and customer-focused Tier 2 Agent to join our UK Hotel Reservations account. In this role, you will handle escalated reservation inquiries and deliver high-quality support to UK-based customers, ensuring a seamless and professional experience at every interaction.Key ResponsibilitiesHandle Tier 2 customer inquiries related to UK hotel reservationsResolve escalated issues efficiently while maintaining quality standardsMeet and maintain account KPIs throughout and after the training periodCollaborate with team leaders to ensure consistent service deliveryCompensation & BenefitsSalary up to 23,800 EGP grossFully paid training program, including KPI periodMedical and social insurancePromotion opportunities available after 6 monthsRequirementsPrevious experience in customer service is requiredC1 English level (written and spoken) is requiredStrong communication and problem-solving skillsGraduates only can applyMales must have the military certificateAble to commute to Nasr City (transportation is provided)
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