Company Description Alorica is a global leader in customer experience (CX) management, designing innovative solutions that elevate brands and deliver measurable outcomes. With a team of over 100,000 professionals in 17 countries, Alorica serves over 250 brands in 75+ languages. We are driven by a passion for creating exceptional customer experiences, combining proven performance, industry expertise, and cutting-edge technology. Our values—integrity, innovation, and authenticity—set us apart as we redefine customer engagement and build long-lasting relationships. Join a team that's creative, connected, and committed to making a difference. Role Description This is a full-time on-site role for a Travel Agent, based in Cairo, Egypt. The Travel Agent will be responsible for assisting customers with travel arrangements, including reservations, car rentals, and planning itineraries. Day-to-day tasks include providing high-quality customer service, handling travel-related inquiries, processing bookings, and upselling relevant travel services to enhance the customer experience. The role demands prompt, professional communication and a passion for delivering solutions that exceed customer expectations. Qualifications Strong skills in Reservations, Travel Arrangements, and Car Rental servicesExperience in delivering excellent Customer Service and managing various travel-related needsSales proficiency with the ability to upsell and recommend travel services to clientsProficient English communication skills (minimum B2-C1 level)Detail-oriented with excellent problem-solving and organizational skillsPrior experience in the travel industry or working as a travel agent is an advantageKnowledge of travel booking tools and software is a plusFlexibility to work in an on-site environment in Cairo, Egypt