Company Description Alorica is a global leader in customer experience services, providing end-to-end strategies and solutions to elevate brands. With a passionate team of over 100,000 professionals in 17 countries, we serve 250+ brands in over 75 languages. Alorica is known for delivering pioneering and tailored customer experiences by combining industry expertise with innovative technology. Grounded in values of integrity and authenticity, we are committed to creating meaningful connections and driving exceptional results. Join us to be part of a collaborative, creative, and committed team. Role Description This is a full-time, on-site Trip Advisor position located in Giza. As a Trip Advisor, you will assist customers in planning and organizing their travel experiences by providing personalized recommendations and expert advice. Daily tasks include researching travel options, booking accommodations, responding to inquiries, resolving travel-related issues, and ensuring exceptional service delivery for all client interactions. The role requires exceptional communication skills and the ability to manage customer expectations in a professional and friendly manner. Qualifications Strong communication and customer service skills, with the ability to interact effectively with diverse clients.Proficiency in researching travel options, itinerary planning, and handling customer inquiries.Attention to detail and organizational skills to ensure accurate bookings and timely resolutions of issues.Familiarity with travel booking systems, software, or travel-related industry experience is a plus.Ability to work on-site in Giza with a proactive and customer-focused attitude.Problem-solving skills and the ability to handle unexpected travel challenges efficiently.Fluency in English and additional languages is an advantage.
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.