As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.Key Responsibilities:• Handle customer inquiries via phone, email, and chat in a timely and professional manner• Provide accurate information on products, services, and procedures• Identify customer needs and offer solutions or escalate when needed• Ensure all interactions meet service standards and regulatory requirements• Maintain accurate records of customer interactions• Achieve individual targets and support team goalsSkills & Competencies:• Strong communication and active listening skills• Customer-focused with problem-solving ability• Ability to multitask and work in a fast-paced environmentRequirements:• Bachelor’s degree is a must• C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills• Flexibility to work rotational shifts