About The Role:We are looking for a reliable and detail-oriented Customer Support / Dispatcher Agent to join our team. This role involves handling customer inquiries, scheduling and dispatching jobs, coordinating with field teams, and ensuring excellent customer service throughout the process.Responsibilities:Answer inbound customer calls and emailsSchedule appointments and dispatch jobs to the appropriate team membersCommunicate with customers regarding job status and updatesMaintain accurate records and notes in company systemsFollow up with customers when requiredCoordinate with management to ensure smooth daily operationsProvide professional and friendly customer supportRequirementsFluent English (spoken and written)Strong communication and customer service skillsAbility to multitask and stay organized in a fast-paced environmentComfortable handling phone calls and email communicationsGood computer skills and familiarity with Microsoft OfficePrevious customer support, dispatching, call center, or administrative experience is preferredReliable internet connection and quiet work environmentWhat We Offer:11,000 EGP monthly salaryRemote work opportunityOpportunity to grow into a full-time role