About Us:At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.Be part of a team that is making a difference. Leadership: Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.Culture: At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.Benefits: We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.Your Role:As a Regional Technical Support Engineer, you will have below key responsibilities.Product & Project support:Work with sales team to understand customer needs and analyze customer business and technical requirements.According to customer needs, output technical solutions, to provide customers with professional technical advice and suggestions.Design the technical plan of the project, including system architecture, function design and integration plan.According to customer needs and budget, develop reasonable technical solutions to achieve customer satisfaction solutions.Provide technical support to the project and customer to ensure the smooth implementation of the project.Responsible for product demonstration and technical defense for customers to demonstrate the functions and advantages of the product.Customer communication:Communicate with customers on technical issues and solve technical problems encountered by customers in the process of project implementation.Assist customers to understand product technical details, answer technical questions.Sensitive to client’s requirement and can always capture what the client wantTraining and Documentation:Provide training to clients to familiarize them with the technical/ product knowledge required.Write technical documents to record technical details and solutions in the process of project implementation.Quality control:Participate in quality control during project implementation to ensure that the delivered technical solutions meet quality standards.Feedback the problems in the project implementation process, propose improvement suggestions, and continuously optimize the project implementation process.Assist and Support the RMA stations in the region for the cases related with the RMA platform and the devices control the smooth of the after-sales services and customer satisfactions.What We're Looking for:Knowledge in CCTV or physical security industry experience with technical skills.Experience in Product selection and solution designCapable to deal with both pre-sales and after sales supportExcellent public speaking, communication and team cooperation skills.Good at making presentations and writing documents.Sensitive and always updated to new technologyStrong logic and a sharp ability to locate technical issuesStrong sense of responsibility at workGood command on written and spoken English, experience in making testing reports and feedback would be an advantageJoin us:If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.