We are seeking a highly analytical and client-facing Senior WFM Analyst (Level 2) to act as the strategic bridge between our Workforce Management team, Operations, and key clients. This is not just a behind-the-scenes data role; you will own capacity planning discussions, lead workforce review meetings, and confidently present actionable staffing insights directly to our customers.Key ResponsibilitiesOperations Bridge: Coordinate seamlessly between WFM and Operations teams to ensure optimal staffing, intraday execution, and performance alignment.Client Interface: Independently prepare for, participate in, and lead customer-facing meetings, presenting complex capacity planning scenarios and workforce reviews clearly.Data Analysis & Presentation: Leverage advanced data sets to forecast staffing needs, analyze variances, and build highly impactful presentations for operational leadership and clients.Strategic Guidance: Confidently guide operations and client stakeholders through scheduling changes, hiring requirements, and efficiency-driving strategies.What We Are Looking ForClient-Facing Experience: A proven track record of independently leading capacity planning or workforce review meetings with clients.Communication Skills: English fluency (at least B1+) with strong presentation skills and the confidence to guide senior stakeholders.Technical Expertise: Advanced proficiency in Microsoft Excel (data analysis/modeling) and PowerPoint (building professional decks).WFM Tooling: Previous hands-on experience with Aspect / Alvaria WFM tools is a strong advantage.What We OfferWe value our talent and provide a comprehensive benefits package to support your career and well-being:Work Flexibility: A structured, balanced hybrid work environment.Peace of Mind: Full medical, social, and life insurance coverage.Commute Made Easy: Dedicated company transportation provided.
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems