Shiny White Dental Center · Cairo, Egypt · Posted 2026-06-02
Responsibilities:* Forecast call volumes and staffing requirements.* Monitor workforce performance and productivity.* Prepare daily, weekly, and monthly reports.* Analyze trends and recommend process improvements.* Coordinate schedules to ensure service level targets are achieved. Requirements:* Experience in Workforce Management (WFM) within a call center environment 2 ~ 4 yeasr*Medical Back ground is a plus* Strong analytical and reporting skills.* Proficiency in Excel and reporting tools.* Excellent communication and problem-solving abilities.Location: Nasr cityEmployment Type: Full-timeApply now and be part of a dynamic and growing team!