The Activation Specialist is responsible for supporting and guiding customers through the activation process. This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product-related questions, and ensuring they are ready to use the product effectively. The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey.What you'll do:Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the serviceTechnical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving themTraining & Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectivelyProblem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issueCustomer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with themDocumentation: Ensure proper documentation for individual progressFeedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experienceTeam Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long-term successFollow-Up & Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as neededRetention & Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients.RequirementsExperience: 1-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environmentTechnical Acumen: Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, Totango), and other software productsCommunication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy-to-understand mannerCustomer-Focused: A customer-centric attitude, with a passion for helping clients succeed and ensuring their satisfactionProblem-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teamsTeam Collaboration: Ability to work well with cross-functional teams, including sales, customer success, and product teamsWorking Conditions:Full-time, office-based & outdoors roleMay require working extra hours or during weekendsBenefitsWhy Join dopay?Why Join dopay?Be part of a mission-driven company transforming payroll and financial inclusion in emerging marketsA collaborative and inclusive work culture with opportunities for growth and career developmentCompetitive salary and benefits packageOpportunity to shape the future of financial technology in Egypt and beyondJoin us at dopay and be a part of a team that's transforming the financial landscape for the betterment of society in Egypt and beyond!-