talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionCoordinate and collaborate with other departments for Account Management/ Commercial and Sales related matters (Marketing, Operations and Finance department)Act as a first point of contact and respond quickly for Grocery & Retail vendors (partners) queries or complaints, calls and emails if the Account Management representatives are not available and delegate the task to the appropriate Account Management RepresentativesUpload and update Grocery & Retail vendors information online and in a timely mannerResponsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner sideUpdate and monitor the closed Grocery & Retail vendorsCollection and documentation of Grocery & Retail contracts and amendments, filling of vendors contracts, and other sales related dataPrepare contract delivery and pick up report on periodic basisManage quality account of the vendors, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and usersPrepare reports for grocery & retail vendors on transmission methods, utilizing sales workforceMaintain accurate records of all sales and prospecting activities including:Follow-up activitiesTransmission methods reportsContract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new vendorsQualificationsBachelor’s Degree in relevant fieldMS Office, Excel CertificationKnowledge of CRM, Sales workforcePresentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation SkillsAbility to meet deadlines and be flexible in workingAbility to build good relationships with clients