Ads Sales Quality and Training Analyst – Senior Process Associate – English - On site Cairo!

Sr. Associate - S&M - Digital MarketingReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionInviting applications for the role of the - Ads Sales Quality and Training Analyst Senior Process Associate English - On site Cairo! In this role you will be responsible to research plan organize and help conduct training programs related to NHO sales process/operations and professional skills. You will also monitor and report agent wise and team level quality conduct calibration performing fraud and compliance audits. Responsibilities:- Research plan organize and help conduct training programs related to NHO sales process/operations and professional skills.- Create SO Ps and related materials for new training programs- Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement- Actively listen and review the work performed by the team making sure all is done according to compliance to our policies and be able to rate that work in multiple parameters.- Monitor and report agent-wise and team level quality conduct calibration performing fraud and compliance audits.- Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives.- Investigate escalations of inaccurate and/or improper course of action/decisions to understand the root cause(s) and implement corrective steps to improve quality.- Analytical bent of mind with the ability to root cause basis data and drive decisions- Keep a pulse on the agent's knowledge and skill gaps share the gap and help training team in creating a solution.- Keep up to date and proficient in process voice and products.- Providing feedback coaching and mentoring to Personnel as needed and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics.- Collect and share insights on process improvement with training operations or/and client Preferred Requirements:- Expert knowledge of social media mobile apps and digital and mobile marketing.- Knowledge of the self-serve platform auction and biddable form of digital advertising buying.QualificationsBachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - MarketingCertificationsCertified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, HubSpot Content Marketing Certification - HubSpot AcademyHubSpot AcademyRequired SkillsBusiness-To-Business (B2B) Sales, Content Management, Data Analytics, Data Quality, Digital Marketing Analytics, Google Analytics, People Leadership, Sales, Social Media, Strategic PlanningLanguageEnglishLanguage Proficiency - Intermediate - B1Additional Job Location - Job TypeRegularMaster Skill List - S&M - Digital MarketingRemote Type - OfficeWork Shift - Standard (Egypt)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.