Oversee the performance and commitment of Authorized Service Providers (ASPs) within the assigned region.Ensure timely closure of pending repairs, meeting the promised service timelines to customers.Act as the primary point of contact for ASPs, resolving operational challenges and ensuring smooth service delivery.Continuously assess and enhance ASP coverage to ensure optimal service reach and efficiency.Support business growth by identifying and onboarding new ASPs in line with market expansion strategies.Analyze ASP performance data to identify weaknesses and implement targeted improvement plans.Develop and maintain backup service coverage plans for each region to ensure service continuity.Monitor ASPs’ Key Performance Indicators (KPIs) to ensure alignment with company standards.Enforce company policies by applying appropriate disciplinary actions for ASP misconduct. Bachelor’s degree in engineering or related fields.3:5 years of experience in supervising ASPs or similar service operations.Excellent organizational and communication skills.Ability to work effectively in a cross-functional team environment.Good presentation skills.Proficiency in Microsoft Excel & PowerPoint.Good command of English (spoken and written).
Appliances, Electrical, and Electronics Manufacturing
Midea Group is a world-leading technology group specializing in consumer appliances, HVAC systems, robotics, industrial automation, and smart supply chain solutions.
What you should know
Humble Beginnings: Founded in 1968 as a small workshop producing plastic bottle caps with only 5,000 RMB in capital
Global Workforce Giant: Employs more than 190,000 people and operates 38 global R&D centers across over 200 countries
150,000+ Patent Power: Maintains a massive intellectual property portfolio with over 150,000 global patent applications filed by 2024
How they work
Bring Great Innovations to Life — Midea's overarching vision, displayed on its Egypt site, is to bring great innovations to life by improving product quality and service through technological innovation.
Customer First — One of Midea Group's stated corporate values, reflected in Egypt where staff cite putting the customer first and a quality-focused work ethic.
Recent update
Midea launches Go-Global Partner Program, citing Egypt manufacturing base. On 9 June 2026, Midea Group launched its Go-Global Partner Program to help manufacturers build and operate factories overseas (reported by China Daily on 10 June 2026). The article spotlights Midea's overseas production …