Provide timely first-line technical support to end users for hardware, software, network, and system-related issues.Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.Manage user accounts, access rights, and permissions in compliance with company policies and security standards.Support Microsoft 365 services, including email administration and collaboration tools.Monitor, diagnose, and resolve network connectivity and performance issues, escalating complex cases when necessary.Perform routine system maintenance, updates, and software installations to ensure optimal performance and security.Maintain accurate records of IT assets, including inventory tracking, allocation, and lifecycle management.Document technical incidents, troubleshooting procedures, and resolutions to support knowledge management and continuous improvement.Respond to and resolve helpdesk tickets within established service level agreements (SLAs).Collaborate with internal teams and external vendors to implement IT projects and support business operations.Ensure compliance with IT policies, procedures, and information security requirements. Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.1-2 years of experience in IT support, technical support, or a similar role is preferred.Good knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).Familiarity with Microsoft 365 applications, Active Directory, and user account administration.Basic understanding of network infrastructure, cybersecurity practices, and endpoint management.Strong analytical, troubleshooting, and problem-solving skills.Very good command in English.Ability to work effectively both independently and within a team environment.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Appliances, Electrical, and Electronics Manufacturing
Midea Group is a world-leading technology group specializing in consumer appliances, HVAC systems, robotics, industrial automation, and smart supply chain solutions.
What you should know
Humble Beginnings: Founded in 1968 as a small workshop producing plastic bottle caps with only 5,000 RMB in capital
Global Workforce Giant: Employs more than 190,000 people and operates 38 global R&D centers across over 200 countries
150,000+ Patent Power: Maintains a massive intellectual property portfolio with over 150,000 global patent applications filed by 2024
How they work
Bring Great Innovations to Life — Midea's overarching vision, displayed on its Egypt site, is to bring great innovations to life by improving product quality and service through technological innovation.
Customer First — One of Midea Group's stated corporate values, reflected in Egypt where staff cite putting the customer first and a quality-focused work ethic.
Recent update
Midea launches Go-Global Partner Program, citing Egypt manufacturing base. On 9 June 2026, Midea Group launched its Go-Global Partner Program to help manufacturers build and operate factories overseas (reported by China Daily on 10 June 2026). The article spotlights Midea's overseas production …