Airline Customer Service Agent ( Wave 2 )

Company Description Alorica is a global leader in customer experience solutions, combining strategy, innovation, and technology to deliver exceptional results for over 250 brands in 75+ languages. With a team of 100,000 professionals across 17 countries, we pride ourselves on fostering deep client relationships and pioneering customer service experiences. Our guiding principles include integrity, authenticity, and a relentless commitment to exceeding expectations. Join Alorica to be part of a creative, connected, and committed team that’s shaping the future of customer experience. For more details, explore our opportunities at alorica.com/careers. Role Description This full-time on-site role is based in Qesm El Sheikh Zaid. As an Airline Customer Service Agent (Wave 2) at Alorica, you will provide exceptional service by assisting customers with flight bookings, inquiries, and concerns. Daily responsibilities include resolving customer questions, processing flight changes, managing reservations, and ensuring a seamless customer experience. You will represent the airline professionally, handle a variety of customer interactions, and contribute to delivering world-class service standards. Qualifications Ability to deliver outstanding customer service and handle high-pressure situations effectively.Strong communication and interpersonal skills to interact with diverse individuals professionally.Technical proficiency in using customer support tools and ticketing systems.Problem-solving skills to manage and resolve customer concerns efficiently and accurately.Ability to work in a fast-paced environment and adapt to changing priorities.Previous experience in customer service or the airline industry is a plus.Bilingual fluency is an advantage to support multi-language customer needs.High school diploma or equivalent; additional education is a bonus.