Company Description Alorica is a global leader in customer experience (CX) solutions, providing full-service support from strategy to execution. With a team of 100,000 professionals in 17 countries, we serve over 250 brands in 75+ languages. We are committed to creating exceptional customer experiences through innovative approaches and advanced technologies. At the core of our success are our values of integrity, authenticity, and a relentless focus on delivering results. Join a team that is bold, creative, and dedicated to making an impact. Learn more at alorica.com/careers. Role Description This is a full-time on-site role located in Qesm El Sheikh Zaid for an Airline Customer Support (English Speakers) representative. The role involves assisting customers with inquiries, addressing concerns, managing bookings, and resolving issues related to airline services. The position requires providing exceptional customer service, communicating effectively, and ensuring a positive customer experience across various touchpoints. Qualifications Strong Communication and Customer Service skillsKnowledge of Airlines and Aviation industry practicesBasic Sales aptitude to promote products and services when requiredProficiency in English, both verbal and writtenAbility to handle inquiries professionally and maintain a customer-focused approachPrevious experience in customer service or a related field is a plusAvailability to work on-site in Qesm El Sheikh Zaid
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.