Application Support Engineer - ITI Fresh Graduates

Job specific responsibilities:Monitor and ensure the availability of the application on a regular basis.Troubleshot and trace different application errors and bugs and recommend workarounds and solutions.Handle the operations of different e-Payment systems / applications.Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving ..etc.)Manage configurations and deployments on different environments.Weekly based on-call on a rotation schedule that guarantees 24*7 On call support coverage for all solutions operated.Review and handle reported complaints and issues.Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.Run regular checks for system operational monitors and handle alarms generated out of those monitors as incidents.Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.Perform the needed UAT testing for the assigned systems.Performance of any job-related tasks assigned by direct manager/supervisor.Manage fixes needed for resolving reported incident in alignment with IT change management process.Preferred Qualifications:Bachelor’s degree in computer science, Engineering, or related discipline with an IT focus is preferred.Preferred Experience:0-1 years of experience in Application support preferred banking and transactions processing fields or Government Projects is a plusAnalytical thinking and problem determination capabilities.System Integrations and APIs, Postman and SOAP UI is a must.MS SQL, Oracle SQL hands on Experience is a must.Basic Networking knowledgeBasic Linux commands.Awareness of IT systems Architecture.Preferred Programming knowledge (JAVA, .NET, Python)Kubernetes and OpenShift knowledge is a plus.No-SQL DB knowledge is a plus.Kibana logging and ELK knowledge is a plus.