Job Title: Customer Service - [Maadi] Job Summary: Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you! Key Responsibilities: -Professionally handle customer inquiries and complaints via phone and social media. -Respond to comments, messages, and reviews on social media platforms. -Process and resolve customer complaints related to product sales in a timely and efficient manner. -Follow up on complex customer cases when needed to ensure complete resolution. -Accurately record and update customer interactions, feedback, and actions taken in the CRM system. -Track and follow up on customer orders, ensuring timely and accurate delivery. -Ensure a smooth and satisfying customer journey from start to finish. -Maintain punctuality and respect work schedules and deadlines. -Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations. Required Values and Skills: -Strong sense of leadership and responsibility -Willingness to learn and grow -High level of dedication and commitment to work -Exceptional attention to detail -Passion for challenges and achieving results -Excellent communication and problem-solving skills -Ability to remain calm and professional under pressure Location: Maadi, Cairo Working Hours: 9:00 AM to 5:00 PM