Assistant Executive Housekeeper

Main DutiesSupervises Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.Daily, assigns duties and special projects to Room Attendants / Public Area Cleaners, follows up on the progress, and keeps the Executive Housekeeper informed.Checks rooms particularly those assigned to V.I.P., V.V.I.P., and Repeated Guests, and coordinates the flower requirements to these guests and other special requests.Inspect floors / Public Areas to ensure that facilities, equipment, and amenities are clean and well maintained; verify the work performed by outside contractors to ensure compliance with their contract; and take corrective measures to meet Company standards.Participates in the recruitment of new staff by screening and interviewing applicants.Identifies the department training needs, develops the training plan and gets the approval of the Executive Housekeeper before the implementation of training.Keeps the Housekeeping Staff informed on the daily operational activities and challenges and provides all information relevant to their job duties.Anticipates and maintains all equipment and supplies and assures their availability. Controls usage of all amenities and cleaning supplies to ensure compliance with budget and ensures appropriate usage of equipment and tools.Handles comments and requests from guests and other departments to meet their satisfaction. Makes recommendations to the Executive Housekeeper on improving the services provided by the Housekeeping Department.Monitors housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety procedures for employees and guests.Participates in various housekeeping projects such as general cleaning, which involves scheduling, inspections, records keeping, follow-up, and communication with other related departments.Assists the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget, and the departmental budget to meet the business objectives.Accomplishes several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.