Job DescriptionWe are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requestsAssist in optimizing hotel occupancy and room rates to maximize revenueHandle guest complaints professionally and effectively, ensuring prompt resolutionSupport the Guest Service Manager in operating a highly proficient and productive guest services departmentConduct and assist in training programs for the Guest Service teamCollaborate with other departments to ensure seamless guest experiencesImplement and maintain standard operating procedures for the guest service departmentMonitor and improve systems and procedures to enhance operational efficiencyAssist in managing reservations and coordinating with housekeeping for room readinessContribute to sales efforts by promoting hotel services and special offersEnsure compliance with health and safety regulationsParticipate in departmental meetings and continuous improvement initiativesQualificationsTeritary education in any discipline and hotel related experienceMinimum 2 years experience in supervisory position in the service industryEnglish with knowledge of second language preferredKnowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer systemKnowledge of operations of Bell, Concierge & Valet operationsKnowledge of processes and procedures of delivery systems. Currently SSM/RSMCommunication skills for all levels of colleagues/guests, confident, clear EnglishInterpersonal skills to deal with guests and colleague issuesPosses leadership qualitiesLeads to constantly improve the guest service experienceWillingness to embrace changes and new technologyA team player, guest focused and service oriented attitude