Assistant Manager – Menu Management

Who we are?Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.Role Purpose:The Assistant Manager Menu Management will be driving menu management for all Digital assets App, Web, Kiosk and ADP integrated Aggregators. This role will include responsibility for brands for all countries wherever integration exists. The candidate will also be responsible as SPOC for delivering Brand service requests, new menu onboarding for Aggregators and drive reducing price mismatches for brand specific content.Key Responsibilities:Owns Menu & Pricing Configuration for brands to unlock marketing and commercial agility through fast and reliable execution.Manage and execute menu and pricing change Aggregator specific requests for brands and regions where digital integration exists.Request includes, are not limited to: Campaign launches, Price adjustments, Delivery fee updates, Promotions and discounts, Loyalty catalog updates, Menu rationalization, Image/banner launches.Create and maintain menu config setup of new store clusters and digital ordering modes.Serve as the operational point of contact for campaign execution readiness.Delivering Service Requests within SLA and Error Free.Efficient in delivering corresponding brands service requests within defined SLA and will be responsible for driving content by working closely with business teams.Responsible for every menu change in any of the Integrated Aggregator’s platforms.Delivering requests with quality work and fixing incidents for aggregator menus.Support Price Mismatch Reduction & Control Effort which results in revenue protection for the company.Investigate pricing discrepancies across Aggregators and identify root causes for brandsFind resolution of mismatch cases by coordinating with Technology, RT, Aggregators, and Digital teams.Maintain consistent reporting and alignment with Manager to track KPIs and minimize mismatches.Lead incident response efforts related to menu or pricing issues.Operational Execution & Cross-Functional Coordination.Must follow Americana defined SOPs for the menu management process.Should be able to drive operational changes and solutions to support business expectations; and carefully understand the systems and their limitations.Maintaining and sharing daily updates with the Manager. Responsible for daily triage calls with cross functional teams.Aligning each request with QA to test, managing expectations for go live timeline, and ensuring go live check list is followed.Product Mapping, Validation & Gap Analysis.Review and analyze product(item) configurations, mapping product – product among different menus for all brands and countries.Interact with marketing, engineering, and products to understand new item requirements or in case the product requires any modifications.Conduct UAT and post-mapping test from application to all the systems impacted.Evaluating gaps in various product(item) structure and proposing solutions.Qualifications & Experience:Education: Any university degree in Information Systems, MIS, or Computer Science or related field.3+ years of experience in content management and ecommerce platforms.Experience in Magento and other content management tools.Experience with database queries and a good understanding of Oracle, SQL Server, and MySQL is a plus.Good knowledge of JSON, XML (HTML and JavaScript/jQuery is a plus).Previously worked in Americana for any department that handles menu (or other QSR brand) is a plus.Experience in Quality Assurance is a plus.Skills & Knowledge:Able to communicate and write Arabic and English content.Ability to diagnose and troubleshoot issues.Ability to provide step-by-step operational help, both written and verbalExcellent problem-solving and communication skillsAdaptability and flexibility in dynamic operational environmentsTime management and prioritization skillsCustomer- and business-centric mindsetResilience under pressure, especially during critical launches or incidents