About GrubtechGrubtech is a B2B SaaS platform that helps restaurants manage their presence across food delivery aggregators and POS systems. We're the middleware layer that makes multi-platform operations seamless — serving customers across the GCC and Iberia with a growing operations team. About the RoleGrubtech is looking for an Automation Specialist to drive efficiency and scalability across our core operational functions, including Onboarding, Customer Success, Activations, Technical Support, Content, and Pre-Sales.In this role, you will be responsible for identifying manual processes, designing automation workflows, and implementing scalable solutions that enhance operational efficiency and reduce errors across teams supporting 1000+ customers across the GCC and Iberia.You’ll work closely with cross-functional teams to streamline workflows, improve system integrations, and enable a seamless operational experience.Key ResponsibilitiesAutomation Design & ImplementationIdentify manual, repetitive, and time-consuming tasks across operationsDesign and implement automation workflows to improve efficiency and accuracyEnsure scalability and reliability of automation solutions across teamsProcess OptimizationAnalyze existing workflows and recommend improvements through automationReduce operational bottlenecks, manual errors, and turnaround timesContinuously refine and optimize automation processes based on performanceSupport rollout of new tools, systems, and workflows with an automation-first mindsetCross-Functional CollaborationWork closely with all teams to understand automation needs RequirementsExperience0-1 years of experience in automation, process improvement, or systems operationsExperience in B2B SaaS, tech-enabled services, marketplaces, or F&B tech is a strong plusHands-on experience with automation tools (e.g., Zapier, Make, or similar)Hands-on experience with AI tools (e.g., Claude or similar)