OverviewWe are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.Key ResponsibilitiesProvide customer-facing technical support via calls Troubleshoot issues related to integrations, API calls, and internal tools within SLAPerform technical triaging and clearly document issues for escalation to engineering when neededCollaborate closely with Onboarding, Activations, Content, and Customer Success teamsMaintain accurate documentation, FAQs, and troubleshooting guidesWork closely with direct managers to resolve the majority of customer issuesRequirements1+ year of experience in a technical support or similar roleStrong troubleshooting and problem-solving skillsExperience using ticketing systems and soft-phone toolsBasic understanding of APIs, integrations, and (preferably) POS or restaurant tech systemsExcellent communication skills with the ability to simplify technical conceptsAbility to thrive in a fast-paced, customer-facing environmentComfortable supporting customers across different regions and time zonesFluent in English and Arabic (experience supporting MENA customers over phone is a plus)Preferred ProfileEarly-career professionals looking to grow in technical supportHands-on, detail-oriented, and proactive problem solversTeam players with a strong sense of ownershipLocationCairo