Job DescriptionThe Kraft Heinz Company is seeking a Food Service National Key Account Manager to lead relationships with top chains, drive commercial growth, and ensure strong service levels across high-potential accounts. This role is responsible for delivering sales revenue targets and developing plans to grow base volume, expand product range, create demand, strengthen consumption, and increase market share.Role Focus70% Business Development: pipeline management, customer meetings, and portfolio expansion through new customers and vertical selling within existing accounts30% Planning and Account Management: account planning, performance tracking, and cross-functional alignment with Marketing and Chef teamsKey ResponsibilitiesBusiness DevelopmentIdentify sales opportunities within assigned top chains and initiate demand-creation activitiesDevelop strategies and action plans to grow Kraft Heinz share of wallet across key accountsAccelerate growth by creating demand through menu innovation, ideation, industry trends, and marketing insightsMaintain close coordination with the Chains Manager, Supply team, and Chef to provide input for product development with R&DBuild new business pipelines through horizontal sellingGrow existing customers by expanding SKU penetration through vertical sellingKey Account and Channel ManagementDevelop dynamic market surveys to identify customer profiles, requirements, and product consumption patternsAnalyze channel sales data to identify market share, growth trends, top customers, and business opportunitiesWork with distributors to ensure strong service and delivery for key accounts served through themCreate promotional calendars for each chain in partnership with the ChefAccount Management and ReportingMaintain regular call frequency with potential customers across HORECA channelsReview weekly sales revenue performance for top chains to track base business and new product salesBuild relationships with top chain stakeholders, from senior leaders to functional headsMaintain accurate sales tools and records, including call record cards, sales pipeline reports, customer information sheets, and market surveysProvide accurate and timely reporting on market surveys, trends, and competitive activity in the assigned channelSubmit coverage plans and weekly and monthly reports on timeUpdate CRM pipelines dailyLead weekly performance reviews for key account revenues with distributorsTrack weekly pipeline performance, including opportunity value, number of new customers, conversion rate, and status updatesQualificationsUniversity degree, preferably in Business Management3-5 years of experience in a Key Account Management roleStrong sales background with a good understanding of call procedures and solution sellingStrong analytical skillsProficiency in Microsoft OfficeKnowledge of foodservice back-of-house operationsFluency in ArabicAdvanced English proficiencyLocation(s)El Tagamoa El Khames Commercial OfficeKraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
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