Banking Call Center | Cairo

Company DescriptionCIB is one of Egypt’s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.Role DescriptionThe Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.Working hours and days off are rotational shifts.QualificationsGraduates onlyBachelor’s degree is requiredEnglish level: B2 or higherStrong communication and problem-solving skillsPresentable and customer-oriented personalityWhat We OfferMedical InsuranceSocial InsuranceProfit SharingTransportation ProvidedAttractive Salary PackageRotational ShiftsCareer Growth Opportunities