Bilingual Customer Service Agent – Inbound Voice (UAE Telecom Project)

Job description We’re hiring Bilingual Arabic & English Customer Service Agents to join the Inbound Voice Campaign supporting a UAE-based telecom company (insourced staff) in Maadi, Cairo.Campaign OverviewClient: UAE-based telecom company (insourced staff)Campaign Type: Inbound VoiceSupported Country: United Arab EmiratesJob Location: Degla Square, Maadi, CairoHiring RequirementsLanguage Requirement: B1+ EnglishEducation: Bachelor’s degree or equivalentExperience: Fresh graduates are welcomeRequired Skills:Excellent communication and customer interaction skillsAbility to handle bilingual (Arabic & English) callsActive and friendly tone of voiceWork ConditionsInteraction Type: Voice CallsWork Type: On-site – Degla Square, MaadiShifts: Rotational weekly (morning, night, and overnight)Shift Duration: 8 working hours + 1-hour total breakDays Off: 2 days weekly (80% consecutive)Training DetailsTotal Duration: 2 months4–5 weeks of classroom training4 weeks of practice1-week certification Daily Schedule: 8 hours + 1-hour break (starting at 8 AM or 3 PM) Days Off: 2 per week Training Payment: Fully paid monthly, regardless of certification resultsCompensation PackageNet Salary: EGP 13,500Gross Salary: EGP 16,985 -- Base Salary: EGP 11,313 -- Variable: EGP 2,187Training Salary (Net): EGP 11,313 per monthOther BenefitsSocial & Medical Insurance: Provided from day one Employment Type: Insourced staff Kickstart your CX career with NAOS CX – Apply Now!