Your Role — Support with Strategic ImpactTechnical Support Specialist:You are not just the first point of contact for our hotel customers — you play a key role in Customer Success Management. You ensure that our clients don't just understand the platform, but use it successfully in the long run — and stay with Seekda.Role Responsibilities:• Support customers via email and phone — solution-oriented, friendly, and competent.• Analyse usage patterns and proactively suggest how hotels can use Seekda more effectively.• Conduct structured onboardings, training sessions, and webinars for lasting adoption.• Identify opportunities before they become problems — actively contribute to customer retention.• Channel customer feedback in a structured way to the product team.• Collaborate closely with 2nd-level support and the development team on technical solutions.• Act as a contact point for technology partners and agencies.• Support the integration of our IBE and widgets on hotel websites.• Use AI coding tools (e.g. Cursor, Claude Code) to automate repetitive workflows and build internal tooling.Your Profile — Tech-Savvy & Customer-OrientedExperience & Skills• 3–5 years in technical support, hotel IT, oroperational hotel management• Understanding of interfaces, APIs, and webtechnologies• Familiarity with IBE, OTA, conversion, BAR rates —and PMS systems• Analytical mindset with focus on customerrelationships• Fluent German and English (further languages aplus)AI Affinity & Digital Mindset• Genuine curiosity about AI tools and how theyimprove daily work• Hands-on experience with Cursor, Claude Code,GitHub Copilot or similar• Comfortable using AI for drafting, research, andworkflow automation• Thinks in processes — knows where automationadds value• Stays current with AI developments and shareslearnings with the team• Not afraid of experimentation: test, iterate, improve