Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With more than 1,000 team members across five offices, the company supports over 100 global partners with services spanning Software Development & Analytics, Digital Solutions, Business Operations, and Customer Experience and Support. FlairsTech collaborates closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes, outcomes, and productivity. The company’s culture emphasizes partnership, continuous improvement, and the belief that its people are central to its ongoing success. FlairsTech offers a dynamic environment for individuals who want to grow their careers in customer support and technology-enabled services.Role Description This is a full-time, on-site Customer Support role based in Qesm El Maadi. The Customer Support team member will handle incoming inquiries via phone, email, and chat, providing clear, accurate, and timely responses to customers. Responsibilities include troubleshooting issues, documenting interactions in the ticketing or CRM system, and following up to ensure complete resolution and customer satisfaction. The role involves collaborating with internal teams to escalate complex cases, sharing customer feedback, and contributing to continuous improvement of support processes and knowledge bases. The individual in this role will be expected to meet service-level targets, maintain high-quality standards, and represent FlairsTech’s values in every customer interaction.Qualifications Strong customer service and communication skills, including active listening, empathy, and clear spoken and written English.Ability to manage inquiries across multiple channels (phone, email, chat) while maintaining professionalism and service quality.Basic technical aptitude and the ability to quickly learn new tools, systems, and product features.Good problem-solving, troubleshooting, and analytical skills, with attention to detail in documenting cases.Time management and organizational skills, including the ability to prioritize tasks and work effectively in a fast-paced environment.Team-oriented mindset, openness to feedback, and willingness to collaborate with colleagues and other departments.Previous experience in customer support, contact center, or client-facing roles is an advantage.Relevant post-secondary education (e.g., business, communications, IT, or related field) or equivalent practical experience.