Job PurposeThe Billing Analyst or biller is responsible for the accurate, timely, and compliant processing of customer invoices generated through the ERP system upon delivery note (DN) closure. While invoice generation is system-driven, this role ensures end-to-end billing integrity by validating invoice accuracy, confirming supporting documentation, coordinating with Sales and Distribution for any discrepancies, and ensuring invoices are correctly submitted to customers through approved channels or customer portals.This role is critical in safeguarding revenue recognition, reducing billing disputes, and supporting healthy cash collections.Key ResponsibilitiesInvoice Processing & ReviewPrint and review system-generated invoices immediately upon delivery note (DN) closure.Validate invoice accuracy against supporting documents including:Signed & Stamped Delivery Notes (DNs)Customer Purchase Orders (POs)Pricing, quantities, tax/VAT, and contractual termsEnsure invoices fully comply with internal controls, customer requirements, and statutory regulations.Supporting Documentation ManagementVerify completeness and accuracy of all required billing documents prior to invoice release.Identify missing, incorrect, or incomplete supporting documents in a timely manner.Coordinate closely with:Sales teams for missing or incorrect POs, pricing clarifications, or commercial terms.Distribution/Warehouse teams for DN discrepancies or delivery confirmations.Maintain proper documentation trails for audit and compliance purposes.Invoice Submission & Customer CommunicationSubmit finalized invoices to customers via approved methods, including:EmailCustomer billing portals (uploading invoices and attachments accurately and on time)Ensure invoices meet customer-specific formatting, naming, and portal submission requirements.Respond promptly to customer billing queries related to invoice copies, documentation, or submission status.Maintain invoice logs, trackers, and status reports to ensure visibility and traceability.Key Performance Indicators (KPIs)Invoice accuracy rateTimeliness of invoice submission post DN closureReduction in billing disputes and reissued invoicesRequired Skills & CompetenciesTechnical & Professional SkillsStrong understanding of Order-to-Cash (O2C) and billing processesExperience working with ERP systemsSolid knowledge of invoice documentation, POs, DNs, and VAT/tax requirementsHigh attention to detail and strong analytical review skillsQualifications & ExperienceBachelor’s degree in finance, Accounting, Business Administration, or a related field (Preferred)0-2 years of experience in billing, invoicing, or revenue operationsExcellent English communication skillsRole Boundaries & ClarificationsThis role does not create or post invoices manually; invoice generation is system driven.Primary accountability lies in invoice validation, documentation completeness, coordination, and submission, not sales order creation or delivery execution.The role acts as a billing control gate before invoices are released to customers.Bottom of Form