Business Banking Assistant Relationship Manager.Egypt- SMEs.Retail Banking

- To Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts.- Promote the payment / collection solutions as deemed suitable to the clients’ business model.- Approach new customers through existing leads, referrals, cold calling etc. and maximizing lead generation.- Achieves assigned monthly target.- Expand the trade business with borrowing / non-borrowing clients.- Offering comprehensive cash management solutions to clients including collections / payment solutions.- Promote the online banking whenever / wherever applicable.- Proactively drive new-to-bank business to grow Business Banking presence in the identified target segments in order to achieve the target in Liabilities portfolios to cater for the planned growth.- Ensure satisfactory account conduct of BB accounts, early rectification of various related issues, in addition to revenues generation.- To provide Mashreq Bank customer’s financial services which meet customer’s expectations by delivering an unbiased, competent, timely and problem free service.- Ensure achievement of set liabilities targets on an ongoing basis.- Enhancing relationship revenue from existing portfolio accounts by cross-selling and up-selling products.- Attend Monthly/weekly daily sales meetings with ASM and commit to sales targets.- Ensure customer satisfaction to sell more effectively and expand business accounts & liabilities market share.- Contact prospect customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.- Conduct outside sales calls for potential Customers- Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.- Resolve complex customer complaints.- Ensure perfection in documentation preparation and policy adherence.- Implement and maintain complete control aspects i.e. documentation, periodical dealer /client visits / call reports, and formal / informal market feedback.- To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.- To adhere carefully to the compliance programs, procedures & bank policies.- Provide regular Market feedback to his direct manager in order to improve the quality, performance and competitiveness of the bank’s products and services.- Provide constructive and constant market feedback on improvement of products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.- Minimum 2-3 years of experience in RM role. Should be customer focused, achievement, target & sales oriented.- Good command in spoken English and either Arabic, also good writing skills in English.- Strong selling skills is required.- Ability to work under pressure.- Problem Solving & interpersonal skills.