Role SummaryThe Customer Success Specialist acts as the main contact for active clients, managing both the hiring request lifecycle and client-related operational tasks.This role ensures smooth hiring coordination while supporting quotations, invoicing, upselling, and CRM activities.Key Responsibilities Client Lifecycle ManagementAct as the main contact for active clients.Maintain smooth communication with clients regarding ongoing projects and service updates.Ensure client requests, feedback, and escalations are addressed promptly.Support contract renewals and follow up on client commitments. Hiring Requests & Recruitment CoordinationHandle hiring requests end-to-end from internal stakeholders.Follow up with HR on the screening, interview scheduling, and feedback collection cycle.Support the preparation of offers, onboarding follow-up, and documentation processes. Quotations & Contract ManagementPrepare, review, and manage client quotations and appendices.Ensure contracts are updated and renewed on time.Coordinate with relevant teams to gather necessary approvals. Invoicing & Financial Follow-upsCreate client invoices accurately and on schedule.Follow up on pending invoices and ensure timely payment collection.Maintain records of invoicing activities and payment status. Upselling & Retention InitiativesIdentify opportunities to upsell additional services to existing clients.Support retention programs to maximise client satisfaction and long-term relationships. CRM ManagementMaintain and update CRM records for clients and recruitment processes.Track progress of hiring requests, client interactions, and potential revenue opportunities.Generate reports and insights for stakeholders. Stakeholder CommunicationProvide timely updates to stakeholders on recruitment and client activities.Ensure transparency on progress, challenges, and opportunities.Support internal teams in understanding client and recruitment priorities. Hiring SupportFacilitate alignment between client needs and internal talent acquisition strategy.Required Skills & CompetenciesStrong communication and stakeholder management skills.Excellent organisational and follow-up abilities.Client-centric mindset with attention to detail.Ability to manage multiple tasks simultaneously (hiring requests + client operations).Proficiency in CRM tools and invoicing systems.Proactive problem-solving and decision-making attitude.Experience & QualificationsBachelor’s degree in Business Administration, HR, or related field preferred.2–4 years of experience in recruitment coordination, client account management, or business operations.Familiarity with recruitment processes, invoicing, and CRM tools.