The role is based in Damascus, Syria, and full-time on-site Arabic speakers will be preferred Position ObjectivesThe Business Excellence Lead is responsible for driving enterprise-wide business excellence and digital transformation initiatives across the organisation. This role focuses on transforming traditional operating models into fully digitised, automated, data-driven processes that improve operational efficiency, governance, and performance visibility. The position leads the redesign and digitisation of end-to-end processes, enabling integrated workflows, automation, and performance-monitoring frameworks that deliver measurable business value and support the organisation's strategic objectives.Job Description and ResponsibilitiesLead enterprise-wide digital transformation initiatives aligned with the organisation's strategic objectives and long-term vision.Translate business goals into digital transformation roadmaps prioritising efficiency, scalability, and value creation.Drive the shift from manual, fragmented processes to integrated, digitised, and automated business operations.Lead large-scale Business Process Reengineering (BPR) initiatives to enable digital operating models.Promote a digital-by-design mindset in all new processes, systems, and operational frameworks.Lead end-to-end process discovery, redesign, and digitisation across departments.Implement workflow automation solutions, including BPMS, RPA, and low-code/no-code platforms.Establish enterprise process standards, governance frameworks, and operational best practices.Ensure alignment of processes with quality management systems, compliance requirements, and operational standards.Define digitally enabled KPIs, SLAs, and OLAs embedded within automated workflows.Develop real-time dashboards and performance reporting frameworks to enhance operational transparency.Monitor process performance and continuously optimise operational efficiency.Support data-driven decision making through analytics, reporting, and operational insights.Lead change management initiatives to support digital adoption across the organisation.Promote a culture of continuous improvement, innovation, and operational excellence.Facilitate cross-functional collaboration to ensure the successful implementation of transformation initiatives.Provide guidance and support to departments adopting new digital processes and automation frameworks.Qualification and Required SkillsBachelor's degree in Engineering, Business Administration, Information Systems, or a related field.8–12 years of progressive experience in Business Excellence, Digital Transformation, or Process Automation roles.Proven leadership experience in large-scale digital transformation and automation programs.Experience working in telecom, infrastructure, utilities, real estate, or large enterprise environments is preferred.Strong expertise in digital transformation, process digitisation, and operational automation.Hands-on experience with Business Process Management Systems (BPMS) such as Pega, Appian, Bizagi, Camunda, or similar platforms.Experience with low-code/no-code platforms and Robotic Process Automation (RPA) technologies.Advanced knowledge of process modelling standards such as BPMN 2.0.Good understanding of frameworks such as ITIL, eTOM, Quality Management Systems (QMS), and performance management models.Strong analytical, facilitation, and executive communication skills.CBPP / CBPL or equivalent Business Process Management certifications.BPMN 2.0 certification (OCEB 2 or equivalent).Lean Six Sigma Green Belt or Black Belt.Digital Transformation or Business Excellence certifications.📝 To ensure faster processing of your application, please make sure to fill in the following details in the company portal.Current location and availability, Notice period / earliest joining date/ Nationality /Current/Expected salary (USD)