Job Responsibilities:Oversee daily operations of the eTicketing platform, ensuring reliability, efficiency, and scalability.Lead and develop the eTicketing Operations Team, fostering a high-performance culture focused on service quality and innovation.Identify and implement improvements in ticketing workflows, customer journeys, and backend operations to enhance speed and accuracy.Collaborate with internal departments (IT, Customer Service, Finance) and external partners to ensure smooth integration and service delivery.Track KPIs such as transaction success rate, system uptime, customer satisfaction, and revenue growth. Provide regular reports and insights to leadership.Ensure all operations comply with legal, financial, and data protection standards, including fraud prevention.Support the Head of Tourism in expanding digital ticketing capabilities, launching new services, and aligning operations with business goals.Qualifications:Education:Bachelor's degree in Information Technology, Computer Science, or a related discipline.Familiarity with various operating systems and platforms.ExperienceMinimum 12 years of relevant experience.Good knowledge in in digital ticketing, operations, or travel technology is preferred.Excellent leadership and people management skills.Strong analytical and problem-solving skills.Willingness to support and mentor junior staff.Excellent communication and stakeholder management abilities.Software technical experience is preferred.Experience with mobile ticketing, QR code systems, and customer journey mapping.Understanding of API integrations and CRM tools.
e-Finance Investment Group (EGX: EFIH) began as Egypt's first fintech platform in 2005 and is now a public mother-company pioneering Egypt's digital transformation.
What you should know
National Payment Network: Operates the sole national network for processing and settling government payment and collection transactions in Egypt
Transaction Powerhouse: Processes more than 500 million transactions annually through its integrated digital platforms
330,000+ Payment Points: Manages a network of over 330,000 points of sale and 14 payment channels across the country
How they work
People are our prime investment — EFIG states its passionate employees are its prime investment, and is committed to helping candidates and emerging leaders reach their full potential.
Openness and standing for what's right — The company champions an environment where employees can voice opinions fearlessly and feel supported, and where the group stands for what is right.
Recent update
e-finance's consolidated profits surge 42.3% YoY in Q1 2026. In a filing reported on 13 May 2026, EGX-listed e-finance for Digital and Financial Investments (EFIH) posted a 42.28% year-on-year jump in consolidated net profit in Q1 2026, reaching EGP 856.9 million versus EGP 602.3 …