Business Transformation Lead - VOIS

Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout this RoleWe are seeking a Business Transformation Lead to drive process design, maturity, and continuous improvement across UK delivery operations. This role acts as a trusted process consultant, supporting end-to-end transformation across the Sell–Build–Run lifecycle, from pre-sales through to operations handover. The individual will embed Lean methodologies, lead strategic improvement initiatives, and collaborate with cross-functional stakeholders within an Agile, Spotify-based organisational model to deliver measurable business outcomes.What you will doLead process design, development, and maturity initiatives across UK delivery functionsConduct benefit case analysis and lead deep-dive process and requirement assessmentsDevelop and document current (as-is) and future (to-be) process statesDrive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)Facilitate workshops to identify process inefficiencies and implement innovative solutionsIdentify, document, and manage transformation dependencies, risks, and mitigation plansEstablish KPIs, SLAs, and performance metrics in collaboration with stakeholdersDeliver root cause analysis and data-driven insights to support decision-makingLead improvement teams and maintain corrective action plansPromote a culture of continuous improvement and innovation across teamsMonitor process performance and establish control plans, including SPC and control chartsDevelop and execute Out of Control Action Plans (OCAPs)Provide training and onboarding for new or improved processesAct as escalation point for process-related issuesSupport pre-sales and project delivery models, including PMO functionsContribute to Agile delivery within squads, tribes, and chaptersEnsure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)Apply Lean tools such as 5S and Kaizen to improve workplace efficiencyEnable digital transformation through tools such as Visio, SharePoint, and Power PlatformWho you areProven experience in business transformation and continuous improvement (3-5 Years )Degree in Engineering, Computer Science, or a related disciplineStrong expertise in Lean Six Sigma methodologies (Green Belt preferred)Demonstrated experience with DMAIC, DFSS, and process optimisation frameworksSolid understanding of Statistical Process Control and capability analysisExperience with BPMS deployment and statistical tools such as Minitab or SPSSKnowledge of Agile frameworks, particularly Spotify model structuresUnderstanding of project lifecycle management, PMO functions, and delivery methodologiesStrong stakeholder engagement and communication skillsAbility to analyse data, identify trends, and translate insights into actionExperience in telecom industry environments is advantageousCapability to lead cross-functional teams and drive transformation programmesStrong organisational skills with the ability to prioritise and work independentlyAdaptable, solution-oriented, and focused on delivering measurable outcomesNot a Perfect Fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What’s in it for youOpportunity to lead large-scale transformation initiatives across international marketsExposure to end-to-end telecom delivery models and advanced Agile frameworksCollaborative working environment with cross-functional global teamsContinuous learning through hands-on application of Lean Six Sigma and Agile methodologiesInvolvement in strategic decision-making and business performance optimisationWhat skills you will learnAdvanced process optimisation and transformation strategy designLeadership of cross-functional continuous improvement programmesData-driven decision-making and statistical analysisAgile delivery within Spotify organisational frameworksStakeholder management and strategic communication at scaleVOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARAFollow us on social media and #StayConnectedLinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2