Job DescriptionAnswer inbound calls from customers reporting order issuesUnderstand complaints and guide customers on submitting evidence (photos/videos)Accurately log all cases on the CRM systemHandle complaints professionally and de-escalate difficult situationsClearly explain return, replacement, and warranty policiesProvide updates on claim status when neededQualifications0–2 years of call center experience (complaints/handling issues is a must)Furniture industry experience is preferredStrong communication skills in Arabic (English is a plus)Good typing speed and CRM usageHigh patience and ability to handle difficult customersMinimum high school diploma (Bachelor’s preferred)