Job DescriptionAnswer inbound calls from customers reporting order issuesUnderstand complaints and guide customers on submitting evidence (photos/videos)Accurately log all cases on the CRM systemHandle complaints professionally and de-escalate difficult situationsClearly explain return, replacement, and warranty policiesProvide updates on claim status when neededQualifications0–2 years of call center experience (complaints/handling issues is a must)Furniture industry experience is preferredStrong communication skills in Arabic (English is a plus)Good typing speed and CRM usageHigh patience and ability to handle difficult customersMinimum high school diploma (Bachelor’s preferred)
Ariika is an Egyptian furniture brand that designs manufactures and sells affordable lifestyle home products - controlling the process from concept to showroom floor.
What you should know
Student-Led Roots: Founded as a student-led project with an initial investment of EGP 3,000 to rent beanbags on a university campus
Dominant Market Leader: Held a 70% market share of the Egyptian beanbag industry within its first few years of operation
100-Employee Retail Powerhouse: Operates with a team of nearly 100 employees and manages three flagship stores across New Cairo and Sheikh Zayed
How they work
Design is only good if it sells — Aesthetic decisions are always made with a price tag in mind — beauty that misses the Egyptian market is a failed brief
End-to-end ownership — Teams run problems from root cause to resolution; handing off to another department is a last resort not a default