Call Center Agent (B1+ English level) New account

Etisalat Egypt · Cairo, Egypt · Posted 2026-06-26

e& CX Solutions is hiring B1+ English speakers to be a Call Center Agents responsible for handling customers through Inbound calls.Handle customer inquiries and requests via phone.Resolve customer issues and provide accurate information.Maintain high customer satisfaction and service quality.Document interactions and follow company procedures.Meet assigned performance targets.Job Benefits:Salary 12,500L.E NetReferral program (2k)Bonus program (3k)Social and medical insuranceSalary annual increaseChance for promoted after 6 monthsCareer path (insource)Location: new nozha, (No transportation provided) GradsVery good English speakers (B1+)Flexibility with morning shifts

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About Etisalat Egypt

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Etisalat Misr, branded 'etisalat by e&', is Egypt's third mobile operator and first integrated telecom operator, part of the global e& group.

What you should know

  • Egypt's third mobile operator since 2007: Etisalat Misr launched commercial operations on 30 April 2007 as Egypt's third mobile operator and first integrated telecom operator, attracting one million subscribers within 50 days.
  • Part of the e& group serving ~175 million customers: The operator is majority-owned by the Emirates Telecommunications Group (e&), a global technology group founded in 1976 operating in 38 countries.
  • Among Egypt's four 5G operators (live June 2025): Egypt commercially launched 5G on 4 June 2025; e& Egypt was one of four operators going live after securing a 5G license in October 2024.

How they work

  • Empowered, Agile, Collaborative — e& encourages creativity and innovation: working together, employees are encouraged to think outside the box and challenge the status quo to deliver the best for customers.
  • Drive the digital future to empower societies — e&'s vision is to bring technology to every person, home and organisation, moving the world and its people forward.

Recent update

e& Egypt among operators in Egypt's record US$3.5 billion spectrum deal. On 7 February 2026, Prime Minister Mostafa Madbouli witnessed the signing of the largest spectrum allocation deal in Egypt's telecom history. e& Egypt, alongside Vodafone Egypt, Orange Egypt and Telecom Egypt (WE), is pa…

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