Call Center Agent

Location: Sheraton-HeliopolisEmployment Type: Full-TimeAbout The RoleWe are looking for a Call Center Agent to handle inbound and outbound calls, assist customers, and provide accurate information while ensuring high levels of customer satisfaction.Key ResponsibilitiesHandle incoming and outgoing calls in a professional and timely manner.Respond to customer inquiries, complaints, and requests.Provide accurate information about company products and services.Record and update customer information in the system.Follow call center scripts, procedures, and quality standards.Meet individual and team performance targets (KPIs).Escalate complex issues to the relevant department when needed.QualificationsGood communication and interpersonal skills.Ability to handle customers calmly and professionally.Basic computer skills.Ability to work in shifts.Previous call center or customer service experience is a plus.English proficiency is a must.What We OfferCompetitive salary and incentivesProfessional and supportive work environment.Career growth opportunities.Training and development programs.How To ApplySend your resume to mirna.abaza@coaholding.com with the subject line:“Call Center Agent Application.”