First Abu Dhabi Bank Misr (FABMISR) · Cairo, Egypt · Posted 2026-06-07
Job Summary:Handle inbound/outbound customer calls, respond to inquiries, resolve complaints, and ensure high levels of customer satisfaction while maintaining service quality standards.Key Responsibilities:Answer customer calls professionally and efficientlyProvide accurate information about products/servicesHandle and resolve customer complaintsFollow up on customer requests when neededMaintain proper documentation of customer interactionsRequirements:Excellent communication skillsGood command of EnglishCustomer service experience is a plusAbility to work under pressureFlexibility to work in 24/7 rotating shifts
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Other open roles at First Abu Dhabi Bank Misr (FABMISR)
FABMISR is one of Egypt's largest foreign banks, providing corporate, retail, and UAE customers with financial solutions including wealth management and complex financing. A subsidiary of First Abu Dhabi Bank Group, it focuses on digital transformation and local expertise to support regional economic growth.
What you should know
Extensive Branch Network: Operates an extensive local network of 72 branches across Egypt catering to all customer segments
Strategic Acquisition Surge: Formed in 2021 following the 100% acquisition of Bank Audi Egypt by the First Abu Dhabi Bank Group
2,300+ Talent Force: Employs a professional workforce of over 2,300 employees to support its growing operations and digital transformation goals