Call Center Agent

Answer calls and respond to emails.Handle Customer inquiries both telephonic and emails.Research required information using available resources.Provide and resolve customer complaints.Provide customers with products and services information .Enter new customer information into System.Update existing customer information.Process orders ,forms and applications.Identify and escalate priority issue.Route calls to appropriate resourcesFollow up customer calls when necessaryDocument all cal information according to standard operating procedure.Complete call logsProduce call reports Bachelor's degreePreferred previous experience in telecommunication industry. Very Good English Level.Knowledge of Customer services principles and practices.Experience of call center and customer services environments.knowledge of administration and clerical processAdvanced communication skillsTeamwork Skills.Stress Tolerance.