Company Description Teleperformance is a global leader in digitally integrated business services, with operations in over 80 countries and a team of more than 500,000 employees worldwide. Teleperformance Egypt focuses on delivering outstanding customer experiences while fostering an environment where employees can thrive and achieve their full potential. We emphasize innovation and collaboration, striving to create meaningful interactions that add value to our clients and their customers. Role Description This on-site role, based in Cairo, Egypt, is a contract position for a B1+ Call Center Specialist. In this role, you will handle inbound and outbound calls, respond to customer inquiries, resolve issues efficiently, and maintain accurate records of customer interactions. You will also deliver high-quality customer service while adhering to operational standards and meeting performance metrics. Qualifications Strong skills in Customer Support, Customer Service, and Contact CentersExcellent Communication skills, both verbal and written, with the ability to address diverse customer needsProficiency in Computer Literacy, including the ability to use CRM platforms and other relevant toolsProactive problem-solving abilities and a customer-focused mindsetFluency in English at a B1+ level or higher requiredPrior experience in customer service roles is an advantage