Cards & Digital Banking Processing & Maintenance Team Leader/ Manager (Centralized Operations Dept.)

Generic ResponsibilitiesCoordinate between team members in fulfilment of the Processing & Maintenance set plan. Assist the Head in ensuring the dissemination of policy & procedures and efficient & effective performance of responsibilities. Monitor a small group of employees with lower or same seniority.Ensure that officers & junior officers/ apprentice receive periodic training. Evaluate staff work and provide feedback through performance evaluation.Quarter sample review for RCSA compliance & report for incidents properly. Participate in providing periodical analytical reports/ presentation.Key ResponsibilitiesApprove covered & prepaid cards issuance according to CBE / Compliance / policies & procedures regulations to ensure the quality of cards’ products finance cycle.Approve the maintenance requests of internet banking service while applying regulations of CBE & Anti Money Laundry.Supervise the issuance of the new prepaid cards for the digital applications and ensure the quality of the filled KYC forms.Approve daily processed files of cards maintenance requests (updating data, changing limits, deactivation, block & cancelation…etc).Manage electronic wallets cycle such as; Bread Fast wallet financial flow, Jumia, Kahzna …etc. Manage the coordination between ADIB Egypt & Abu Dhabi System regarding cards files.Supervise & ensure proper filing of all applications.Supervise the relation with Collection – Consumer Risk to execute indebtedness & sincerity certificates according to their approvals.Ensure delivery of all types of cards inside & outside Egypt according to the identified polices.Monitor International shipments handling cards delivery. Monitoring vendors’ performance and prepare quality of service reports.Manage relationship between Bank functions & vendors to ensure smooth delivery for services. Monitor stock for cards materials (plastic, letters, envelops...etc.).Oversee Covered Card statements file extraction to be communicated to Centralized Service Operations for statements printing. Manage cards expenses to ensure commitment to budget.Approve shredding report of returned cards to assure shredding is done according to the identified policies.Report fraud cases to Fraud Risk Management.Supervise & ensure efficient regulatory compliance by monitoring and control the processes to avoid any breach and possible penalties.Supervise & ensure proper handling & resolving for the complaints according to policy & procedures and within the agreed upon SLA.Supervise & ensure proper control of unit reporting process and ensure downloading the daily and monthly-related reports.Participate in handling the related UAT testing and review the results to ensure correct implementation.And any other assigned Tasks.Minimum QualificationsBachelor degree Master degree is preferableMinimum Experience:Min 8 years of experience in similar role Job-Specific Knowledge & Skills: Strong knowledge of Bank functions, responsibilities & processes.Excellent analytical skills.Strong decision making & leadership skills.Excellent presentation and negotiation skills.Excellent command of MS Office (Word, Excel, Power Point).Personal SkillsHigh level of professionalism and self-motivation. Excellent creativity & problem solving skills.Excellent teamwork, communication & time management skills.